MDTA Guiding Principles, Mission, Vision, Purpose, and Values
MDTA'S GUIDING PRINCIPLES:
The MDTA’s activities, actions and culture are driven by its Mission, Vision, Purpose, Values and Pillars. These guiding principles form the foundation of the Strategic Plan.
The Maryland Department of Transportation is a customer-driven leader that delivers safe, sustainable, intelligent, exceptional, and inclusive transportation solutions in order to connect our customers to life’s opportunities.
The MDTA will improve the quality of life and create time for the customers we serve by revolutionizing customer service, delivering premium transportation alternatives and providing a safer, faster and more reliable driving experience.
Maximizing Safety and Reliability
Delivering Excellent Customer Service
Transforming the Workforce of Tomorrow
Advancing the Future of Transportation
Accountability: Team members and individuals hold each other responsible for the commitments they have made.
Communication: We encourage healthy discussion built on shared information and knowledge throughout the organization. We clearly,
effectively and deliberately share information with and receive feedback from stakeholders.
Employee Empowerment: We encourage employees to take initiative to accomplish outcomes using the strategies they determine are
best. We provide opportunities to all employees.
Innovation: We are a national leader in applying state-of-the-art technology to revolutionize transportation operations and enhance customer service.
Safety: We are a provider and partner of safe, reliable and resilient transportation services to our employees, customers and community.
Stewardship: We promote and protect the social, environmental, ethical and financial well-being of our employees, our customers, our agency, our community and our State.
Transparency: As an organization and individuals, our actions and outcomes are upfront, truthful and visible.
Trust: Our teams are open, honest and vulnerable without fear of repercussions. Our external stakeholders know that we are taking actions that are in their best interests.
MDTA COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
The Maryland Transportation Authority (MDTA) fosters a diverse, equitable, and inclusive environment. The MDTA values the people who comprise and strengthen the MDTA community and requires that all employees and customers are treated with dignity and respect and are not discriminated against, including all protected classes.
Grounded in its values and organizational culture, the MDTA is steadfast in its commitment to cultivating a workforce that delivers safe, sustainable, intelligent, exceptional, and inclusive transportation solutions to connect its customers to life’s opportunities. As an agency of the State of Maryland, the MDTA must be a model for respecting the dignity of each person and support a workforce that reflects the diversity of its communities and the State. The MDTA is responsible for creating an inclusive workplace free of discrimination, harassment, and retaliation, where integrity, equality, and teamwork thrive and where each employee knows they are welcomed and feel that they belong.
Tangible and intangible benefits of this initiative include increased productivity, welcomed innovation, and increased employee morale – critical elements in maintaining a thriving workplace and organization. Integrating diversity and inclusion into business practices is not just a good idea but a vital component for the success of the MDTA. Research shows that organizations are better able to attract and retain employees – and, as a result, perform at higher levels – when they embrace diversity and inclusion. It is essential that the MDTA recruits, hires, and retains talented individuals, solves problems using the diverse backgrounds and unique perspectives of its employees and contractors, and makes decisions and plans that are socially responsible and contribute to the welfare of all the communities that the MDTA serves. The MDTA affirms its commitment to seeing its employees and workplace embrace, celebrate, and fully integrate diversity, equity, and inclusion into its business practices and organizational culture. Valuing individual uniqueness and talents will drive the MDTA toward greater success in serving Marylanders.