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MDTA Guiding Principles, Mission, Vision, Purpose, and Values

MDTA'S GUIDING PRICIPLES:

The MDTA’s activities, actions and culture are driven by its Mission, Vision, Purpose, Values and Pillars. These guiding principles form the foundation of the Strategic Plan.

MDOT MISSION:

The Maryland Department of Transportation is a customer-driven leader that delivers safe, sustainable, intelligent, exceptional, and inclusive transportation solutions in order to connect our customers to life’s opportunities.

MDTA VISION:

The MDTA will improve the quality of life and create time for the customers we serve by revolutionizing customer service, delivering premium transportation alternatives and providing a safer, faster and more reliable driving experience.

MDTA PURPOSE:

Maximizing Safety and Reliability
Delivering Excellent Customer Service
Transforming the Workforce of Tomorrow
Advancing the Future of Transportation

MDTA VALUES:

Accountability: Team members and individuals hold each other responsible for the commitments they have made.

Communication: We encourage healthy discussion built on shared information and knowledge throughout the organization. We clearly,
effectively and deliberately share information with and receive feedback from stakeholders.

Employee Empowerment: We encourage employees to take initiative to accomplish outcomes using the strategies they determine are
best. We provide opportunities to all employees.

Innovation: We are a national leader in applying state-of-the-art technology to revolutionize transportation operations and enhance customer service.

Safety: We are a provider and partner of safe, reliable and resilient transportation services to our employees, customers and community.

Stewardship: We promote and protect the social, environmental, ethical and financial well-being of our employees, our customers, our agency, our community and our State.

Transparency: As an organization and individuals, our actions and outcomes are upfront, truthful and visible.

Trust: Our teams are open, honest and vulnerable without fear of repercussions. Our external stakeholders know that we are taking actions that are in their best interests.

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