MDTA Guiding Principles, Mission, Vision, Purpose, Values, and Pillars


The MDTA’s activities, actions and culture are driven by its Mission, Vision, Purpose, Values and Pillars. These guiding principles form the foundation of the Strategic Plan.


The Maryland Department of Transportation is a customer driven leader that delivers safe, sustainable, intelligent and exceptional transportation solutions in order to connect our customers to life's opportunities.


The MDTA will improve the quality of life and create time for the customers we serve by revolutionizing customer service, delivering premium transportation alternatives and providing a safer, faster and more reliable driving experience.


Maximizing Safety and Reliability
Delivering Excellent Customer Service
Transforming the Workforce of Tomorrow
Advancing the Future of Transportation


Accountability: Team members and individuals hold each other responsible for the commitments they have made.

Communication: We encourage healthy discussion built on shared information and knowledge throughout the organization. We clearly,
effectively and deliberately share information with and receive feedback from stakeholders.

Employee Empowerment: We encourage employees to take initiative to accomplish outcomes using the strategies they determine are
best. We provide opportunities to all employees.

Innovation: We are a national leader in applying state-of-the-art technology to revolutionize transportation operations and enhance customer service.

Safety: We are a provider and partner of safe, reliable and resilient transportation services to our employees, customers and community.

Stewardship: We promote and protect the social, environmental, ethical and financial well-being of our employees, our customers, our agency, our community and our State.

Transparency: As an organization and individuals, our actions and outcomes are upfront, truthful and visible.

Trust: Our teams are open, honest and vulnerable without fear of repercussions. Our external stakeholders know that we are taking actions that are in their best interests.


Customer Service and External Communication
Ensuring the MDTA’s diverse customer base and stakeholders have the information, experience and value they need and expect

Workforce Development
Meeting workforce needs by creating training opportunities, enhancing employee development and refining processes to be more efficient and user-friendly

Internal Communications
Sharing information vertically and horizontally and providing employees with opportunities to contribute their voices and ideas

Project Delivery
Reducing the amount of time needed to take a project from concept to operations by leveraging technology, streamlining processes and improving project management oversight

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