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E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

Submitted by Eric Willison on

FOR IMMEDIATE RELEASE

Oct. 15, 2018

Contact: Division of Communications

410-537-1017

** 3 p.m. UPDATE **

CALL CENTER OPERATIONAL


E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

BALTIMORE, MD – The E-ZPass Maryland Call Center is operational. Customers may call 1-888-321-6824 to reach a customer-service representative. Please note that customers may experience queueing due to high call volumes. The Call Center will remain open until 6 p.m.

The website (ezpassmd.com) and Interactive Voice Response (IVR) system remain down and are not operational. Staff continues to work on resolving the technical issues and apologizes to its customers for the inconvenience.

Intermittent issues with the website and IVR began on Friday, Oct. 12. As such, no civil penalties will be assessed from Friday, Oct. 12, through Wednesday, Oct. 17, to customers attempting to make Notice of Toll Due payments.

The E-ZPass Maryland system was not breached, and customer accounts and data have not been compromised.



If any updates become available during the evening/overnight hours, we will post to our website at mdta.maryland.gov and Twitter at /TheMDTA.

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Public Calendar

Nov 12

Math and Movement Night at Holabird Middle School

4 PM

1701 Delvale Ave, Dundalk, MD 21222

DriveEzMD Outreach will be at Math and Movement Night at Holabird Middle School! Stop by our booth to learn more about E-ZPass, get your account questions answered, and see how we’re supporting learning and family engagement in the community.

4:30pm – 7:00pm

Nov 13

Finance and Administration Committee Meeting - November 13, 2025

9 AM

Livestream

This public meeting is livestreamed and archived on the Finance and Administration Committee Meeting Homepage. The Finance and Administration Committee Meeting homepage also provides access to the virtual meeting, schedule, agenda, materials and minutes.

Nov 14

Bert Kreischer at CFG Bank Arena

6 PM

201 W Baltimore Street, Baltimore, MD 21201

DriveEzMD Outreach team will be at CFG Bank Arena providing information, promotional materials and selling transponders on-site. Stop by to learn how DriveEzMD can make your travel more convenient and cost effective.

6:30pm – 8:30pm