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DriveEzMD is LIVE and Ready to Serve Customers

DriveEzMD is LIVE and Ready to Serve Customers

DriveEzMD.com has replaced the ezpassmd.com website with updated features;

Customer service improvements expected to reduce wait times and streamline processes

 

BALTIMORE, MD (April 29, 2021) The Maryland Transportation Authority (MDTA) today launched DriveEzMD, the new home for all things tolling in Maryland. Designed to “Keep Maryland Moving,” DriveEzMD makes it easier than ever to travel the state’s toll facilities with its new website, web chat, expanded customer call center, new toll payment choices, text notifications and more.DriveEzMD Logo

Now that DriveEzMD is live, all MDTA Customer Service Centers have reopened to the public with COVID-19 protocols still in effect. DriveEzMD.com is online to serve you and the toll-free 1-888-321-6824 service line is staffed with customer service representatives ready to welcome you to the next generation of tolling. Call center hours have been expanded to assist customers, and are now Monday through Friday from 7 a.m. to 8 p.m., and Saturday from 8 a.m. to 2 p.m.  

“We can’t thank our customers enough for bearing with us during the down time needed to bring our next generation of tolling online,” MDTA Chairman and Maryland Transportation Secretary Gregory Slater said. “DriveEzMD is a customer-focused experience for all Maryland tolling customers, and as part of this initiative we’ve more than tripled our customer call-center representatives and expanded and enhanced our virtual services.” 

As with any new technology, the MDTA does expect to encounter some technical issues during the early days of the system’s launch, and we appreciate customers’ patience during this major transition.

“Take a test drive of DriveEzMD.com, and let us know what you think,” said MDTA Executive Director James F. Ports, Jr. “We welcome our customers’ feedback as we bring these new features online and appreciate their patience with the inevitable bumps in the road.”

The ezpassmd.com website now redirects customers to DriveEzMD.com. Existing E-ZPass customers logging into DriveEzMD.com for the first time will be asked to authenticate their account. The authentication process is quick, easy and will ensure the account holder’s financial information stays secure. To authenticate, users should have their transponder or account number ready as well as their four-digit account PIN. If the PIN is forgotten, initiating the PIN reset process will send an email to the email address associated with the account. As a reminder, customers do not require new E-ZPass® transponders to use the new system and can continue to use their current devices until the battery is depleted.

At DriveEzMD.com, learn even more about all the ways to use Maryland toll facilities, including:

Best - E-ZPass, Better - Pay-By-Plate, Good - Video Tolling

E-ZPass remains the most cost-effective way to travel toll roads in Maryland, saving drivers up to 77% versus the higher rates and additional paperwork that come with Video Tolls. Now that all-electronic (cashless) tolling is permanent statewide, there has never been a better time to join E-ZPass Maryland. Enroll in E-ZPass today at DriveEzMD.com and join the nearly 1.4 million drivers who pay the lowest tolls in the state. 

With the launch of DriveEzMD, customers can sign up for a new, hassle-free way to pay Maryland tolls called Pay-By-Plate at DriveEzMD.com. With Pay-By-Plate, tolls are automatically billed to the driver’s registered credit card as they use Maryland tolling facilities, with no need for a transponder or pre-paid toll deposit.  

Also available now is a Discount for Early Payment of Video Tolls. Customers who pay their Video Tolls before their invoices (Notice of Toll Due) are mailed are eligible for a 15% discount (maximum $5 total). Since MDTA won’t have to send out a bill, the agency can pass these savings on to our customers.*

Customers will soon be able to access even more features made possible by DriveEzMD, such as additional vehicle classes with lower toll rates as approved by the MDTA Board during the toll modernization in 2019, a fully-functional and responsive mobile application and expanded text message alerts. Stay tuned!

DriveEzMD. We’ll Keep You Moving!

*NOTE: Between March and October 2020, to help provide some financial relief during the COVID-19 pandemic, the MDTA paused mailing Notices of Toll Due for drivers who used our toll facilities without E-ZPass. Please regularly check to see which of these transactions for your vehicle have been processed in the system and are available for payment.

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Nov 16

Women in Law Enforcement Event

8 AM

MDTA Police Headquarters, 4330 Broening Hwy, Baltimore MD  21222

 Women in Law Enforcement Recruitment Event - November 16.

Women in Law Enforcement Event:  

Saturday, November 16, 2024 (0800)

Orientation, Q&A, Specialized Unit Demonstrations, Optional Opportunity to take our Physical Agility Test and Written Exam.

*All processing events are held at MDTA Police Headquarters, 4330 Broening Hwy, Baltimore MD  21222

Questions? Please call 410-537-7747.

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Or visit:

https://mdta.maryland.gov/Police/recruitment.html

Nov 16

Free Family Event - Thank a Safety Responder Day

11 AM

MD State Hwy Admin - Hanover Complex
7491 Connelley Drive
Hanover, MD 21076

Thank a Safety Responder Day - Free Family Event - Nov. 16 from 11am to 3pm

Save the Date! Bring the family to our Thank A Safety Responder Day on Saturday, November 16, 11 a.m.-3 p.m. at our Hanover Complex, 7491 Connelley Drive, in Anne Arundel County. First responders from police, fire rescue, towing and transportation will be there with their vehicles. Kids can earn an honorary Junior Safety Responder certificate for their attendance. Catch a glimpse inside SHA’s Statewide Operations Center. Crafts, educational resources and food trucks, too! No admission charge. For more information, visit https://bit.ly/CrashResponderSafety

Nov 20

State of Maryland Fall ’24 Job Fair

10 AM

5th Regiment Armory
219 29th Division Street
Baltimore, MD 21201

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Ready to jumpstart your career at the MDTA?

Visit our table at the State of Maryland Fall Job Fair 2024 to explore exciting job openings and meet our dynamic team. The MDTA offers competitive salaries, excellent benefits, and career growth opportunities. 

Wednesday, November 20, 2024 

From 10 am – 2 pm

5th Regiment Armory
219 29th Division Street
Baltimore, MD 21201

Follow link to register.

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