***CUSTOMER ASSISTANCE PLAN UPDATE***
TWO WEEKS REMAINING TO PAY VIDEO TOLLS AND SAVE
Civil Penalty Waiver Grace Period for Video Tolls Ends 11:59 p.m. November 30, 2022
BALTIMORE, MD (November 16, 2022) – The Maryland Transportation Authority (MDTA) is reminding all customers that there are two weeks remaining in the Customer Assistance Plan that offers a civil penalty waiver grace period for Video Tolls. The MDTA continues to urge customers to take advantage of the plan by paying unpaid Video Tolls now and make sure they are paid in full by 11:59 p.m. November 30, 2022.
Also on December 1, toll debt referrals to Central Collection Unit (CCU) for collections actions and to the MDOT Motor Vehicle Administration (MDOT MVA) for vehicle registration suspensions will resume.
The MDTA Board approved the nine-month Customer Assistance Plan in February. Since then, for every Video Toll transaction paid in full while the plan is in place, the corresponding civil penalty is waived. In addition, toll bill referrals to CCU and to MDOT MVA were ceased until December 1.
It is important to remember the Customer Assistance Plan is not toll forgiveness, nor is it an elimination of tolls owed. Tolling remains in effect statewide, and drivers are responsible for paying the outstanding toll amount.
Pay tolls now – don’t wait until it’s too late. Only days remain for customers to take advantage of the plan’s limited-time opportunity. For customers who choose not to pay their Video Tolls before the due date on the notice, mailings of citations/civil penalties have continued during the grace period and will remain in effect if tolls are not paid by 11:59 p.m. November 30. On December 1, 2022, customers will be responsible for the full amounts of all unpaid tolls as well as any civil penalties, which will be due based on the printed due dates.
Before the grace period ends, MDTA encourages all E-ZPass customers, who had any periods with insufficient funds on their accounts, to check their license plates for Video Tolls at Find My Tolls. Since Video Tolls are recorded to the registered vehicle owner and are separate from E-ZPass accounts, replenishing
E-ZPass account funds will not pay for outstanding Video Tolls.
Customers with unpaid Video Tolls can pay by the following methods:
- Visit Find My Tolls.
- Mail the bottom portion of the notice(s) along with your check/money order (do not send cash) payable to:
Maryland Transportation Authority, P.O. Box 12853, Philadelphia, PA 19176-0853.
- Use the automated call system 24/7 at 1-866-320-9995 (select Option 1 for Notice of Toll Due, then enter the mailing number on the notice when prompted).
- Visit an in-person Customer Service Center.