***CUSTOMER ASSISTANCE PLAN UPDATE***
3 MONTHS REMAINING TO PAY VIDEO TOLLS AND SAVE
Clock is Ticking: 90-Day Countdown for Civil Penalty Waiver Grace Period for Video Tolls
BALTIMORE, MD (August 31, 2022) – With three months remaining in its Customer Assistance Plan offering a civil penalty waiver grace period for Video Tolls, the Maryland Transportation Authority (MDTA) is continuing to urge customers to take advantage of the plan by paying unpaid Video Tolls – either in one payment or incrementally over time – and make sure they are paid in full by 11:59 p.m. November 30, 2022.
The MDTA Board approved the nine-month Customer Assistance Plan in February. For every Video Toll transaction paid in full while the plan is in place, the corresponding civil penalty is waived. In addition, toll bill referrals to the Central Collection Unit (CCU) and MDOT Motor Vehicle Administration (MDOT MVA) have ceased until December 1, 2022.
As the 90-day countdown continues toward the November 30 close of the Customer Assistance Plan, the MDTA will post daily reminders on its Twitter social media page, @TheMDTA, and also will include reminders and updates on the MDTA and DriveEzMD websites.
It’s important to remember that the Customer Assistance Plan is not toll forgiveness, nor is it an elimination of tolls owed. Tolling remains in effect statewide, and drivers are responsible for paying the outstanding toll amount. 
Start toll payments now – don’t wait until it’s too late. Customers now have three months remaining to take advantage of the plan’s limited-time opportunity. For many, this time can serve as a temporary payment plan, allowing customers the opportunity to stretch out toll payments over the waiver grace period.
As of August 28, 2022, $67.4 million in civil penalties have been waived for approximately 444,000 drivers and businesses that have paid their outstanding Video Tolls.
For customers who choose not to pay their Video Tolls before the due date on the notice, mailings of citations/civil penalties will continue during the grace period and will remain in effect if tolls are not paid by 11:59 p.m. November 30. On December 1, 2022, customers will be responsible for the full amounts of all unpaid tolls as well as any civil penalties, which will be due based on the printed due dates. Also on December 1, toll debt referrals to CCU for collections actions and MDOT MVA for vehicle registration suspensions will resume.
The MDTA will continue posting COVID-19 deferred tolls through summer 2022.
The Maryland Transportation Authority finances, owns, operates, secures and improves the state’s eight toll facilities. The MDTA is financed by toll revenue without relying on state tax dollars.
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