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E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

Submitted by Eric Willison on

FOR IMMEDIATE RELEASE

Oct. 15, 2018

Contact: Division of Communications

410-537-1017

** 3 p.m. UPDATE **

CALL CENTER OPERATIONAL


E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

BALTIMORE, MD – The E-ZPass Maryland Call Center is operational. Customers may call 1-888-321-6824 to reach a customer-service representative. Please note that customers may experience queueing due to high call volumes. The Call Center will remain open until 6 p.m.

The website (ezpassmd.com) and Interactive Voice Response (IVR) system remain down and are not operational. Staff continues to work on resolving the technical issues and apologizes to its customers for the inconvenience.

Intermittent issues with the website and IVR began on Friday, Oct. 12. As such, no civil penalties will be assessed from Friday, Oct. 12, through Wednesday, Oct. 17, to customers attempting to make Notice of Toll Due payments.

The E-ZPass Maryland system was not breached, and customer accounts and data have not been compromised.



If any updates become available during the evening/overnight hours, we will post to our website at mdta.maryland.gov and Twitter at /TheMDTA.

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Public Calendar

Nov 23

Ravens Walk

10 AM

M&T Bank Stadium
1101 Russell Street, Baltimore, MD 21230

Catch the DriveEzMD Outreach Team at Ravens Walk before the game, where you can score free giveaways, get E-ZPass tips and show your purple pride with fellow fans!

10:00am - 1:00pm

Nov 25

MDTA Board Meeting - November 25, 2025

9 AM

Livestream

This public meeting is livestreamed and archived on the MDTA Board Meeting Homepage. The MDTA Board Meeting homepage also provides access to the meeting schedule, materials, agenda and minutes.

Nov 29

North Point Flea Plaza Market

7 PM

North Point Plaza
2401 North Point Blvd., Dundalk, MD  21222

The DriveEzMD Outreach Team will be at the North Point Flea Market with games, promotional items, and answers to your E-ZPass account questions!

7:00am – 3:00pm