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E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

Submitted by Eric Willison on

FOR IMMEDIATE RELEASE

Oct. 15, 2018

Contact: Division of Communications

410-537-1017

** 3 p.m. UPDATE **

CALL CENTER OPERATIONAL


E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

BALTIMORE, MD – The E-ZPass Maryland Call Center is operational. Customers may call 1-888-321-6824 to reach a customer-service representative. Please note that customers may experience queueing due to high call volumes. The Call Center will remain open until 6 p.m.

The website (ezpassmd.com) and Interactive Voice Response (IVR) system remain down and are not operational. Staff continues to work on resolving the technical issues and apologizes to its customers for the inconvenience.

Intermittent issues with the website and IVR began on Friday, Oct. 12. As such, no civil penalties will be assessed from Friday, Oct. 12, through Wednesday, Oct. 17, to customers attempting to make Notice of Toll Due payments.

The E-ZPass Maryland system was not breached, and customer accounts and data have not been compromised.



If any updates become available during the evening/overnight hours, we will post to our website at mdta.maryland.gov and Twitter at /TheMDTA.

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Public Calendar

Jan 15

Finance and Administration Committee Meeting

9 AM

Livestream

This public meeting is livestreamed and archived on the Finance and Administration Committee Meeting Homepage. The Finance and Administration Committee Meeting homepage also provides access to the virtual meeting, schedule, agenda, materials and minutes.

Jan 16

Monster Jam at CFG Bank Arena

7 PM

CFG Bank Arena
201 W Baltimore St, Baltimore, MD 21201

Stop by and visit the DriveEzMD Outreach Team at Monster Jam at CFG Bank Arena! We’ll be there to help answer your E-ZPass questions, share useful information, and connect with fans before the action kicks off.

Jan 17

Girls Who Walk Baltimore

8 AM

TBD

Come out and say hello to the DriveEzMD Outreach Team at Girls Who Walk Baltimore! We’ll be on-site to answer all your E-ZPass questions, share helpful resources, and connect before or after the walk at this monthly women’s walking event.