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E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

Submitted by Eric Willison on

FOR IMMEDIATE RELEASE

Oct. 15, 2018

Contact: Division of Communications

410-537-1017

** 3 p.m. UPDATE **

CALL CENTER OPERATIONAL


E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

BALTIMORE, MD – The E-ZPass Maryland Call Center is operational. Customers may call 1-888-321-6824 to reach a customer-service representative. Please note that customers may experience queueing due to high call volumes. The Call Center will remain open until 6 p.m.

The website (ezpassmd.com) and Interactive Voice Response (IVR) system remain down and are not operational. Staff continues to work on resolving the technical issues and apologizes to its customers for the inconvenience.

Intermittent issues with the website and IVR began on Friday, Oct. 12. As such, no civil penalties will be assessed from Friday, Oct. 12, through Wednesday, Oct. 17, to customers attempting to make Notice of Toll Due payments.

The E-ZPass Maryland system was not breached, and customer accounts and data have not been compromised.



If any updates become available during the evening/overnight hours, we will post to our website at mdta.maryland.gov and Twitter at /TheMDTA.

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Public Calendar

Oct 25

MDTA Police Trunk or Treat Fall Festival

10 AM

FOP Lodge #34
730 Wampler Road, Middle River, MD 21220

Come out and join DriveEzMD Outreach at the MDTA Police Trunk or Treat Fall Festival! Stop by our booth to get your E-ZPass questions answered while enjoying food trucks, kids’ activities, holiday shopping from local vendors and Trunk or Treat fun!

10:00am – 3:00pm

Oct 30

MDTA Board Meeting - October 30, 2025

9 AM

Livestream

This public meeting is livestreamed and archived on the MDTA Board Meeting Homepage. The MDTA Board Meeting homepage also provides access to the meeting schedule, materials, agenda and minutes.

Nov 01

North Point Flea Plaza Market

7 AM

North Point Plaza
2401 North Point Blvd., Dundalk, MD  21222

The DriveEzMD Outreach Team will be at the North Point Flea Market with games, promotional items, and answers to your E-ZPass account questions!

7:00am – 3:00pm