Stay Informed

Sign up for updates and alerts from the Maryland Transportation Authority

MDTA News Releases

MDTA News Releases with RSS Feed.

BIG CHANGES COMING TO E-ZPASS MARYLAND CUSTOMER SERVICE

FOR IMMEDIATE RELEASE

Feb. 7, 2018

 

BIG CHANGES COMING TO E-ZPASS MARYLAND CUSTOMER SERVICE

E-ZPass Maryland Launches Mobile Website

Wherever You Go, Accessing Your Account Is Easier Than Ever

BALTIMORE, MD – The Maryland Transportation Authority (MDTA) is making big changes to the E-ZPass Maryland customer service experience.  For starters, the MDTA unveiled its new E-ZPass Maryland mobile website that provides customers with easier and more-convenient access to their accounts via ezpassmd.com.  The new mobile website went live today.

“In support of Governor Hogan’s customer-service initiative, the MDTA is thrilled to provide our E-ZPass customers an easier way to access their account,” said MDTA Executive Director Kevin C. Reigrut.  “In addition to the user-friendly mobile website, we have started selling E-ZPass “On the Go” transponders at Maryland Motor Vehicle Administration eStores and sending email alerts to E-ZPass customers when certain account-based activities occur.”

The mobile website allows customers to quickly and easily:

  • Create a username and password to access account simply and securely
  • Keep an account up-to-date
  • Add new or temporary vehicles
  • Replenish an account or update credit card information
  • Update or add an email address and phone number
  • Pay video tolls.

By bookmarking ezpassmd.com from their mobile devices, customers now have access to their accounts at their fingertips.

During the past year, the MDTA has implemented a number of changes geared towards providing our customers with better service:

  • Increased the amount of time before referring customers to the Maryland Central Collection Unit, allowing customers more time to resolve their cases
  • Empowered Service Providers with the ability to resolve problems and issues for customers
  • Increased outreach to large employers
  • Expanded the number of Weis Markets that sell E-ZPass “On the Go” transponders
  • Redesigned the envelope for the Notice of Toll Due and Citations to make them more attention-grabbing, so that customers open them upon receipt. 

Additionally, the MDTA plans to roll-out the following initiatives to communicate with E-ZPass Maryland customers more effectively:

  • Redesign and simplify the Notice of Toll Due
  • Proactively contact individual customers directly when tolls and penalties exceed a certain threshold
  • Implement a video tolling Customer Service Center helpline
  • Connect video toll transactions and license plate numbers with current E-ZPass accounts using driver’s license numbers, so unpaid tolls do not escalate to citations
  • Conduct periodic research to better understand our customer’s needs
  • Create a Customer Bill of Rights that provides a clear understanding of how they should expect to be treated as a MDTA customer
  • Establish a tiered civil-penalty process that realigns charges to associated costs
  • Implement a video tolling education campaign that includes educational videos, mailing inserts, brochures/flyers, electronic message boards, news releases and road signage.

And there’s never been a better time to be an E-ZPass Maryland customer!

  • NO $1.50 E-ZPass monthly account maintenance fee for customers with Maryland addresses or out-of-state addresses with three or more trips through Maryland toll facilities during the previous statement period
  • E-ZPass Maryland customers save 25 percent or more off the two-axle cash rate at most Maryland toll facilities
  • E-ZPass Maryland customers pay lower tolls than the Video Tolling option on the Intercounty Connector (ICC/MD 200) and I-95 Express Toll Lanes (ETL). Maryland Video Toll Rates are 1.5 times the base toll rates, with a minimum of $1 and a maximum of $15 above base rates
  • Automatic credit card replenishment is available
  • Discount plans are available for commuters (excluding the ICC/MD 200 and I-95 ETLs).

Keep these services at your fingertips by bookmarking ezpassmd.com on your mobile devices.  Stop waiting and start saving with E-ZPass Maryland!

# # #

Blog Category: 
S M T W T F S
 
 
 
 
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
11
 
12
 
13
 
14
 
15
 
16
 
17
 
18
 
19
 
20
 
21
 
22
 
23
 
24
 
25
 
26
 
27
 
28
 
29
 
30
 

Click to Translate:

Translation Disclaimer