ALL-ELECTRONIC TOLLING NOW PERMANENT AT ALL MDTA FACILITIES
In-person services available at all E-ZPass MD Customer Service Centers, at a limited capacity.
Customers are reminded that they may update accounts, sign-up for E-ZPass or pay Notices of Toll Due 24/7 from the comfort of home at DriveEzMD.com. The #DriveEzMD Customer Service Call Center (1-888-321-6824) is open for customer assistance from 7 a.m. to 8 p.m. Monday through Friday, and on Saturdays from 8 a.m. to 2 p.m. Customers may also use the new live chat feature available at www.DriveEzMD.com.
Thank you for your patience, as call wait times and availability may vary.
All-Electronic Tolling Now Permanent at All MDTA Facilities
Full-time all-electronic (cashless) tolling is permanent across Maryland, including at the John F. Kennedy Memorial Highway (I-95), Fort McHenry Tunnel (I-95), Baltimore Harbor Tunnel (I-895), and Nice/Middleton Bridge (US 301). All-electronic tolling was initially put in place statewide as a temporary measure on March 17, 2020, to assist customers during Maryland’s COVID-19 state of emergency.
With all-electronic tolling, drivers do not stop to pay tolls. Instead, tolls are collected through E-ZPass®, Pay-By-Plate (NEW! See details below) and Video Tolling. The system provides convenience for motorists, less engine idling for better fuel efficiency and reduced emissions, decreased congestion, and increased safety.
The Intercounty Connector (ICC)/MD 200, I-95 Express Toll Lanes in Baltimore, Key Bridge (I-695) and Hatem Bridge (US 40) already operated full-time all-electronic tolling prior to the COVID-19 state of emergency.
E-ZPass® is accepted in all open toll lanes. E-ZPass® customers using a rental vehicle can add the vehicle temporarily to their E-ZPass® account. Rental car drivers without an E-ZPass® should contact the rental car company prior to traveling a route that includes a toll facility.
Customers can now sign up for a new, hassle-free way to pay Maryland tolls called Pay-By-Plate at DriveEzMD.com. With Pay-By-Plate, tolls are automatically billed to the driver’s registered credit card as they use Maryland tolling facilities, with no need for a transponder or pre-paid toll deposit. Visit www.DriveEzMD.com/acct-types/ for more information.
Customer Service Centers
In accordance with Governor Larry Hogan’s announcement on Friday, May 14, 2021, face coverings are no longer required in E-ZPass Maryland Customer Service Centers. While face coverings are no longer required within state owned or leased buildings for employees or visitors, they are still recommended for those who are unvaccinated against COVID-19. In addition, all visitors may continue to wear a face covering if they desire. Visitors will no longer be asked health screening questions prior to entering any Customer Service Center. Instead, customers are encouraged to follow the self-screening guidance posted at the entrance of the CSCs.
Customer Service Centers located at MDOT Motor Vehicle Administration (MVA) branches are open by appointment only. All customers must schedule an appointment to visit an E-ZPass Customer Service Center in these MDOT MVA locations by calling 410-537-8400. Representatives are available 8:30 a.m. to 4:30 p.m. Monday through Friday to schedule appointments.
Customer Service Centers at toll facility buildings remain open for in-person transactions Monday-Friday from 8:30 a.m. to 4:30 p.m. without needing an appointment.
Temporary extended hours are available at all service centers on Saturdays from 8 a.m. to 12 noon and Thursdays from 8:30 a.m. to 6:30 p.m.
Customers are encouraged to take advantage of the many E-ZPass® services that can be completed 24/7 from the comfort of home on DriveEzMD.com. Customers can also use the #DriveEzMD Customer Service Call Center (1-888-321-6824), which is open for customer assistance Monday-Friday from 7 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m., or the new live chat feature available at DriveEzMD.com.
For a full list of E-ZPass Customer Service Center locations and operating hours, go to DriveEzMD.com/contact-us.
Effective November 1, 2020, standard 45-day plan cycles resumed for E-ZPass Maryland Discount Plans at the Bay Bridge (US 50/301), Nice/Middleton Bridge (US 301) and throughout the Baltimore region – including the Fort McHenry (I-95) and Baltimore Harbor (I-895) tunnels, Francis Scott Key (I-695) and Hatem (US 40) bridges, and John F. Kennedy Memorial Highway (I-95) – and the standard 90-day plan cycle resumed for the Bay Bridge (US 50/301) Shoppers Plan.
Discount Plan holders whose commuting patterns changed due to telework or other reasons are strongly urged to review the terms and conditions of plans and consider changing their accounts from the commuter rate to the regularly discounted E-ZPass Maryland rate to avoid potentially losing any commuter plan trips after November 1. Using the Baltimore Region Discount Plan as an example, it’s more economical for customers to cancel this commuter plan if they make less than 24 trips within the 45-day plan cycle. These customers will still save by taking advantage of the E-ZPass Maryland discount.
Customers may change or cancel their plan by visiting DriveEzMD.com or calling 1-888-321-6824 (711 for MD Relay). The automated phone system is available 24/7. To speak with a customer-service representative, call the toll-free line between 7 a.m. and 8 p.m. Monday through Friday, or on Saturdays from 8 a.m. to 2 p.m. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.
Customers can review the terms and conditions of plans here
Video Tolling / Notice of Toll Due (NOTD)
Now that is live, MDTA encourages motorists who have traveled Maryland toll roads without an E-ZPass or Pay-By-Plate account to look for Video Tolls by visiting DriveEzMD.com Click on "Pay Tolls" and input the vehicle information. You will then be able to see if your trips have posted in the system for the vehicle and make payment. If your vehicle is not in the system, stay tuned as we will continue to post additional Video Toll transactions online that will allow customers to make proactive electronic payments to SAVE 15% (up to $5 total discount) before Notices of Toll Due (NOTDs) are mailed. Payments made electronically after the NOTD mailing date are not eligible for the early payment discount.
Pay-By-Plate is a new payment option that’s a hassle-free way to pay Maryland tolls. After opening your account, tolls are automatically billed to your registered credit card each time you use Maryland facilities, with no need for a transponder or pre-paid toll balance. It may be used on vehicles with 10 axles or less. This account type requires vehicle information and valid credit card information for processing payment. When your vehicle’s license plate is read by MDTA tolling equipment, the credit card on your Pay-By-Plate account is charged for the toll. Learn more here .
Collections, MDOT MVA Referrals on Hold
With the state of emergency ending on July 1, 2021, referrals of unpaid tolling accounts to the Central Collections Unit and to the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) for registration flagging have resumed.
I-95 Travel Plazas Are Open
On I-95, the Chesapeake House (Cecil County at mile marker 97) and Maryland House (Harford County at mile marker 82) travel plazas are open 24/7 for food, fuel and restrooms. Food is available for carry-out and indoor/outdoor dining.
In accordance with Governor Larry Hogan’s announcement on Friday, May 14, 2021, face coverings are no longer required in the Maryland House and Chesapeake House travel plazas. While face coverings are no longer required within state owned or leased buildings for employees or visitors, they are still recommended for those who are unvaccinated against COVID-19. In addition, all visitors may continue to wear a face covering if they desire.