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MDTA's COVID-19 Response

ALL-ELECTRONIC TOLLING NOW PERMANENT AT ALL MDTA FACILITIES

The Maryland Transportation Authority (MDTA) would like to update customers on several temporary measures that have been implemented to assist customers during Maryland’s COVID-19 state of emergency. These measures were put in place on March 17, 2020.

All-Electronic Tolling Now Permanent at All MDTA Facilities

Full-time all-electronic (cashless) tolling is now permanent across Maryland, including at the John F. Kennedy Memorial Highway (I-95), Fort McHenry Tunnel (I-95), Baltimore Harbor Tunnel (I-895), and Nice/Middleton Bridge (US 301). With all-electronic tolling, drivers do not stop to pay tolls. Instead, tolls are collected through E-ZPass® and Video Tolling. The system provides convenience for motorists, less engine idling for better fuel efficiency and reduced emissions, decreased congestion, and increased safety.

Trips for motorists who previously paid with cash at the John F. Kennedy Memorial Highway, Fort McHenry Tunnel, Baltimore Harbor Tunnel, Bay Bridge (US 50/301) and the Nice/Middleton Bridge are currently assessed via Video Tolling at the cash rate. This temporary practice began in response to Maryland’s COVID-19 state of emergency, and standard Video Toll rates will be restored at a date yet to be determined.

The Intercounty Connector (ICC)/MD 200, I-95 Express Toll Lanes in Baltimore, Key Bridge (I-695) and Hatem Bridge (US 40) already operated full-time all-electronic tolling prior to the COVID-19 state of emergency.

E-ZPass® is accepted in all open toll lanes. E-ZPass® customers using a rental vehicle can add the vehicle temporarily to their E-ZPass® account. Rental car drivers without an E-ZPass® should contact the rental car company prior to traveling a route that includes a toll facility.

Customer Service Centers

Customer Service Centers at Maryland toll facility buildings are now open with limited capacity for E-ZPass® and Video Tolling customers. Centers located at Maryland Department of Transportation Motor Vehicle Administration branches remain closed until further notice. For a full list of center locations at Maryland toll facilities and operating hours, click here.

As part of the reopening plan, the MDTA is limiting service to two customers at a time in each Customer Service Center and has implemented new procedures and guidelines to protect the health and safety of employees and customers. In addition to operating at limited capacity to reduce foot traffic and limiting the number of customers in centers at any time, procedures have been put into place to protect customers and MDTA staff, including:

  • Face coverings: MDTA customer service representatives and all customers are required to wear face coverings while in Customer Service Centers. Customers also are asked a series of screening questions in order to enter a center. Anyone who is experiencing flu-like symptoms or who has recently been exposed to someone with symptoms should postpone their visit at this time.
  • Safeguard dividers: The MDTA has installed plexiglass dividers at each station to protect customers and staff during transactions.
  • Social distancing: All Marylanders are advised to practice social distancing to prevent the spread of COVID-19. Social distancing procedures are in effect at all Customer Service Centers, including ground/floor stickers to mark safe and proper distances of six feet.
  • Workstation cleanings: Workstations are cleaned and wiped down between each customer visit. The MDTA is asking customers for their patience during the cleanings.

Customers are encouraged to take advantage of the many E-ZPass® services that can be completed 24/7 from the comfort and safety of home by visiting ezpassmd.com or calling 1-888-321-6824 (711 for MD Relay). To speak with a representative, call the toll-free line between 7 a.m. and 6 p.m. Monday through Friday. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.

E-ZPass® Customer Service Centers in MDOT MVA Branches to Reopen October 13 by APPOINTMENT ONLY

The Maryland Transportation Authority (MDTA) will reopen its six E-ZPass® Customer Service Centers within the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) branches at limited capacity and by appointment only beginning Tuesday, October 13. These facilities are located in Bel Air, Beltsville, Gaithersburg, Glen Burnie MDOT MVA branches. Two new locations – in the Annapolis and Waldorf MDOT MVA branches – are opening for expanded customer service.

All customers must schedule an appointment to visit an E-ZPass Customer Service Center in these MDOT MVA locations by calling 410-537-8400. E-ZPass service representatives are available 8:30 a.m. to 4:30 p.m. Monday through Friday to schedule appointments. Callers should have their contact information and location preferences ready to ensure quick and efficient service. Those calling must be named on the account/notice for which they are making an appointment. Appointments can be made up to 10 days in advance of the desired date. For a full list of E-ZPass Customer Service Center locations and operating hours, go to ezpassmd.com/en/about/csc.shtml.

In addition to limiting capacity and requiring appointments to reduce the number of customers in the centers at one time, the MDTA will have procedures in place to protect customers and staff:

Additional details available here. Including all safetly protocols.

E-ZPass® Plans

As Maryland has moved into Phase III of its COVID-19 recovery plan, effective November 1, 2020, standard 45-day plan cycles will resume for E-ZPass Maryland Discount Plans at the Bay Bridge (US 50/301), Nice/Middleton Bridge (US 301) and throughout the Baltimore region – including the Fort McHenry (I-95) and Baltimore Harbor (I-895) tunnels, Francis Scott Key (I-695) and Hatem (US 40) bridges, and John F. Kennedy Memorial Highway (I-95) – and the standard 90-day plan cycle resumes for the Bay Bridge (US 50/301) Shoppers Plan.

Discount Plan holders whose commuting patterns have changed due to telework or other reasons are strongly urged to review the terms and conditions of plans and consider changing their accounts from the commuter rate to the regularly discounted E-ZPass Maryland rate to avoid potentially losing any commuter plan trips after November 1. Using the Baltimore Region Discount Plan as an example, it’s more economical for customers to cancel this commuter plan if they make less than 24 trips within the 45-day plan cycle. These customers will still save by taking advantage of the E-ZPass Maryland discount. 

Customers may change or cancel their plan by visiting ezpassmd.com or calling 1-888-321-6824 (711 for MD Relay). The automated phone system is available 24/7. To speak with a customer-service representative, call the toll-free line between 7 a.m. and 6 p.m. Monday through Friday. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.

Customers can review the terms and conditions of plans here.

Video Tolling / Notice of Toll Due (NOTD) 

As Maryland has moved into Phase III of its COVID-19 recovery plan, mailing of Notices of Toll Due (NOTD) will resume in mid-October 2020, beginning with unpaid transactions for trips made from March through June 2020.
 
Drivers who do not have E-ZPass can proactively make payments for tolls currently listed in the tolling system for their vehicle(s) for trips made on or before June 30, 2020. These balances due can be paid online or by visiting an MDTA Customer Service Center at its toll facilities. At ezpassmd.com customers can view the number and dollar amount of these toll transactions currently pending in the system. Just click on “Pay Video Toll” and enter the vehicle information.
 
E-ZPass® customers who replenish their accounts with cash may visit a Customer Service Center as described above to add funds to their accounts and avoid receiving an NOTD when mailings resume in mid-October.
 
Additional details available here

Motorists may open an E-ZPass® account 24/7 at ezpassmd.com and have their transponder mailed to them. Standard E-ZPass® transponders are free, there is no monthly fee for customers with Maryland addresses, and E-ZPass® Maryland customers save 25% or more at MDTA toll facilities.

Collections, MDOT MVA Referrals on Hold

Referrals of unpaid tolling accounts to the Central Collections Unit and to the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) for registration flagging are on hold until further notice.

I-95 Travel Plazas Are Open

On I-95, the Chesapeake House (Cecil County at mile marker 97) and Maryland House (Harford County at mile marker 82) travel plazas are open 24/7 for food, fuel and restrooms. Food is available for carry-out and indoor/outdoor dining.

Hogan Administration’s COVID-19 Response

Information about COVD-19 in Maryland -Follow LinkLatest News from Governor Hogan - Follow link.

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