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  • COVID-19 aet
  • Bay Bridge Success - All Westbound Lanes Open
  • I-95 Travel Plaza updates: Follow link to learn more
  • I-895 Bridge Project - Follow link to learn more.

MDTA's COVID-19 Response

UPDATE FOR MDTA TOLL FACILITY CUSTOMERS DURING COVID-19 STATE OF EMERGENCY

MDTA E-ZPASS® CUSTOMER SERVICE CENTERS ARE NOW OPEN WITH LIMITED CAPACITY 

E-ZPass® Discount Plans & Notices of Toll Due Extended;
All-Electronic Tolling Continues Statewide

The Maryland Transportation Authority (MDTA) would like to update customers on several temporary measures that have been implemented to assist customers during Maryland’s COVID-19 state of emergency. These measures were put in place on March 17, 2020.

E-ZPass® Centers

E-ZPass® Customer Service Centers at its toll facility buildings are now open with limited capacity. Centers located at Maryland Department of Transportation Motor Vehicle Administration branches will remain closed until further notice. For a full list of center locations at Maryland toll facilities and operating hours, click here.

As part of the reopening plan, the MDTA will limit service to two customers at a time in each Customer Service Center, and will implement new procedures and guidelines to protect the health and safety of employees and customers. In addition to operating at limited capacity to reduce foot traffic and limiting the number of customers in centers at any time, procedures have been put into place to protect customers and MDTA staff, including:

  • Face coverings: MDTA customer service representatives and all customers will be required to wear face coverings while in Customer Service Centers. Customers also will be asked a series of screening questions in order to enter a center. Anyone who is experiencing flu-like symptoms or who has recently been exposed to someone with symptoms should postpone their visit at this time.
  • Safeguard dividers: The MDTA has installed plexiglass dividers at each station to protect customers and staff during transactions.
  • Social distancing: All Marylanders are advised to practice social distancing to prevent the spread of COVID-19. Social distancing procedures will be in effect at all Customer Service Centers, including ground/floor stickers to mark safe and proper distances of six feet.
  • Workstation cleanings: Workstations will be cleaned and wiped down between each customer visit. The MDTA is asking customers for their patience during the cleanings.

Customers are encouraged to take advantage of the many E-ZPass® services that can be completed 24/7 from the comfort and safety of home by visiting ezpassmd.com or calling 1-888-321-6824 (711 for MD Relay). To speak with a representative, call the toll-free line between 7 a.m. and 6 p.m. Monday through Friday. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.

E-ZPass® Plans

Expiration dates for E-ZPass® Discount Plans that customers use at the Bay Bridge, the Nice/Middleton Bridge and throughout the Baltimore region – including the Fort McHenry and Baltimore Harbor tunnels, Francis Scott Key and Hatem bridges, and John F. Kennedy Memorial Highway – have been extended from 45 to 90 days to give commuters time to use their plans’ remaining trips. The Bay Bridge Shoppers Plan expiration is extended from 90 to 150 days.

Discount Plan holders who anticipate a long-term or permanent change to their commute due to COVID-19 may change or cancel their plan by visiting ezpassmd.com or calling 1-888-321-6824 (711 for MD Relay). The automated phone system is available 24/7. To speak with a customer-service representative, call the toll-free line between 7 a.m. and 6 p.m. Monday through Friday. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.

Customers can review the terms and conditions of plans here.

Cash-Funded E-ZPass® Accounts

E-ZPass® customers who replenish their accounts with cash will have 30 days after Maryland’s state of emergency is lifted to add funds to their accounts.

Video Tolling / Notice of Toll Due (NOTD) Extensions

To assist our cash and Video Toll customers who have not yet transitioned to E-ZPass® and traveled a toll road during the COVID-19 pandemic, the MDTA has paused mailing all Notices of Toll Due (NOTD) and has paused assessing civil penalties on unpaid NOTDs until 30 days after Maryland’s state of emergency is lifted. For previously mailed NOTDs that have a due date of March 17, 2020, or later, the MDTA will extend due dates until 30 days after the state of emergency is lifted.

Motorists may open an E-ZPass® account 24/7 at ezpassmd.com and have their transponder mailed to them. Standard E-ZPass® transponders are free, there is no monthly fee for customers with Maryland addresses, and E-ZPass® Maryland customers save 25% or more at MDTA toll facilities.

Collections, MDOT MVA referrals on hold

In addition, any referrals of unpaid tolling accounts to the Central Collections Unit and to the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) for registration flagging are on hold until 30 days after the state of emergency is lifted.

All-Electronic Tolling Continues Statewide

All-electronic (cashless) tolling remains underway at the John F. Kennedy Memorial Highway (I-95), Fort McHenry Tunnel (I-95), Baltimore Harbor Tunnel (I-895), Bay Bridge (US 50/301) and Nice/Middleton Bridge (US 301) until further notice.

All drivers should KEEP MOVING through toll plazas without stopping. Cash payment lanes will operate as video tolling (cashless) lanes. Motorists who usually pay with cash will be mailed a Notice of Toll Due, a process that will resume 30 days after the state of emergency is lifted. For facilities normally accepting cash, the toll due notice will reflect the cash toll rate as a temporary measure applied during the state of emergency only.

E-ZPass® is being accepted in all open toll lanes. E-ZPass® customers using a rental vehicle can add the vehicle temporarily to their E-ZPass® account. Rental car drivers without an E-ZPass® should contact the rental car company prior to traveling a route that includes a toll facility.

The Intercounty Connector (ICC)/MD 200, I-95 Express Toll Lanes in Baltimore, Key Bridge (I-695) and Hatem Bridge (US 40) already operate all-electronic tolling.

I-95 Travel Plazas Remain Open

On I-95, the Chesapeake House (Cecil County at mile marker 97) and Maryland House (Harford County at mile marker 82) travel plazas are open 24/7 for food, fuel and restrooms.
Food is available for carry-out ONLY.

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